We represent clients in AFCA when they are making financial advisor and bank complaints. We also represent financial advisors, responding to complaints made against them
We comprehensively set out our client's case through statements, expert reports and submissions. We seek to negotiate favourable outcomes at conciliation, and when the complaint doesn't settle, we advance the matter to ombudsman determination
We represent financial clients in AFCA
We represent financial services clients in AFCA, including financial advisor, super and bank clients. We help our clients with internal dispute resolution (IDR), in making their AFCA complaint, case manager requests and all steps up to conciliation and determination
We represent advisors in AFCA
We represent financial advisors and their licensees in AFCA to help protect their businesses. We advise them on the initial IDR response and advance the matter to conciliation and preliminary recommendation. helping you reduce business risk
Advisor Complaints
We held make AFCA complaints against financial advisors, providing advice on the legal issues relevant to the complaint and preparing statements and legal responses
Advisor Responses
We help advisors with their responses to AFCA complaints, including drafting statements and legal response
Banking Complaints
We represent banking consumers in AFCA who are making hardship and inappropriate lending claims against banks