Financial services laws are complex and ever-growing. This places a high regulatory burden on financial advisors and makes it difficult for clients to set out AFCA complaints
Consumers borrowing money are often finding themselves under increased pressure when dealing with their lenders, often not aware of their consumer credit rights
We help financial advisors when their clients make AFCA or IDR complaints against them
We help financial advisor clients when they are making IDR and AFCA complaints against financial advisors and super funds
We held bank customers when the are making IDR and AFCA complaints against banks
We represent clients in AFCA when they are making financial advisor and bank complaints. We also represent financial advisors, responding to complaints made against them
We comprehensively set out our client's case through statements, expert reports and submissions. We seek to negotiate favourable outcomes at conciliation, and when the complaint doesn't settle, we advance the matter to ombudsman determination
Advisor Complaints
We held make AFCA complaints against financial advisors, providing advice on the legal issues relevant to the complaint and preparing statements and legal responses
Advisor Responses
We help advisors with their responses to AFCA complaints, including drafting statements and legal response
Banking Complaints
We represent banking consumers in AFCA who are making hardship and inappropriate lending claims against banks
Financial Advisor Disputes
We act for financial advisors seeking to resolve client complaints through IDR, and who are the subject of AFCA complaints
We also act for them when they are in dispute with their licensee and when they are the subject of an ASIC investigation
Advisor IDR
We help financial advisors with their IDR responses to clients, advising them on how they can address complaints to avoid going to AFCA
Licensee Disputes
We represent financial advisors when they are in dispute with their licensee, making sure their contractual and statutory rights are upheld.
ASIC Investigations
We help financial advisors the subject of ASIC investigations, including negotiating EU terms with ASIC and representing them at statutory hearings
Consumer Credit Disputes
We help consumers apply to their bank for hardship relief. We also help consumers make inappropriate lending claims against banks.
We advise consumers on their rights when they are dealing with their banks and how to exercise those rights.
Hardship Claims
We help consumers when they request hardship variations from their banks, setting out in correspondence their financial circumstances and seeking a pause in interest repayments
Bank IDR
We held customers with their bank complaints so they can achieve IDR outcomes before incurring the time and costs associated with an AFCA complaint.
Irresponsible Lending
We help bank consumers who are the victims of irresponsible lending claims, setting out their claims clearly and concisely, so their rights are protected.