We help private clients when they have disputes with their bank or financial advisor
We help them when they are adversely affected by a government decision
We represent private clients in AFCA regarding financial advisor and banking disputes
We represent private clients in ombudsmen investigations and before tribunals when they are affected by government decisions
Financial Advisor Clients
We represent financial advisor clients through IDR and AFCA dispute resolution process, guiding them through those processes to achieve the right outcome.
IDR
.We help clients make IDR complaints against their financial advisors, helping you set out your concerns about advice given and steps taken by the advisor
AFCA
We represent financial advisor client's in AFCA, guiding them through the conciliation and ombudsman determination process
Best Interests Obligations
We advise financial advisor client on the best interests obligations and whether the advice given is appropriate
Bank Clients
We help clients put in place the right compliance procedures to avoid the risk of litigation happening in the first place
AFCA and IDR
We represent customers making IDR and AFCA complaints against banks, setting out their case and advancing the complaint to conciliation and determination
Hardship
We help customers make hardship applications to banks, seeking relief when they are unable to service their debt
Responsible Lending
We help set out customer's responsible lending claims, seeking loan variation or other relief
Government Decisions
We help individuals seeking to review government decisions, including blue care decisions and local government decisions.
We help clients seek to have decisions reviewed by ombudsman, by state tribunals (QCAT) and Federal tribunals (ART)
Local Government
We represent clients who are seeking an internal or an ombudsman review regarding outstanding rates and other local government decisions
State Government
We represent clients who are seeking internal or ombudsman review in respect of outstanding rates and other local government decisions
Federal Government
We represent clients before at internal government hearings and ART review hearings relevant to Commonwealth Government decisions.